No. Cleaning costs are handled entirely separately from the management fee. They are typically set up as a standard checkout fee paid directly by the guest when they book, meaning it generally costs you, the host, nothing out of pocket.

To ensure your property maintains consistent, high-quality reviews, we coordinate the restocking of guest essentials (toiletries, tea, coffee, toilet paper, and welcome packs). The cost of these supplies is billed separately to the host based on actual usage or an agreed monthly budget, depending on your package level.

 Guest satisfaction is our priority. For our Essential package, platform messaging is managed during extended daily hours (8 AM to 10 PM). For our premium tiers, we provide dedicated out-of-hours support escalation for true guest emergencies (such as lockouts or maintenance crises) to protect your property and your reviews.

Every property is different, so we can't guarantee a specific income. Earnings depend on factors such as location, size, seasonality, pricing and guest demand. Before you join us, we'll assess your property and provide realistic income expectations based on current market data.

Absolutely. You remain in full control of your calendar and can block out dates whenever you'd like to stay at your property. We'll simply manage bookings around your availability.

We believe in building trust through excellent performance, so we don't lock you into restrictive, long-term commitments. We operate on a flexible, rolling 30-day notice period so you always feel completely in control of your property.